Talks

A few things I’ve talked about over the years.

My talks are mostly about the less tidy parts of product work: understanding people, shaping strategy, navigating change and making better decisions together. They usually start with something I’ve seen, tried, questioned or learned in practice.

Service Design Drinks Berlin × UXcamp Europe · 2024

And That's About to Change!

Designers are already equipped for change management — the mindset and tools that make sense of ambiguity are exactly what's needed to guide an organisation through a transformation.

UX Camp West 2016 (Cologne) · 2016

Let's Build an Airport

How to estimate large-scale projects — why big products are, counterintuitively, easier to size accurately than small ones, and a three-step method for doing it as a team.

UX Cologne meetup (#UXCGN19) · 2016

Where Do You Go to My Lovely?

What the #?%& is UX strategy, and is there a toolbox? A practical walk through business analysis, customer research, journey mapping and product planning as the actual toolkit behind the term.

UX Cologne meetup (#UXCGN16) · 2015

Paint a Picture

Who does your customer become when they use your product? A session built around Cologne's public-transport ticketing system, and how its friction quietly trains riders to become fare dodgers.

UX Cologne meetup (#UXCGN8, Imperia) · 2014

Let's Play Sesame Street

Embrace the power of asking questions — a session on strategic questioning in design research, and why the right question does more for understanding users than another round of answers.